Shipping policy

1. Shipping Area

We deliver all across the Netherlands.

2. Shipping Method

All orders are delivered via courier service directly to your specified address.

3. Shipping Costs

We deliver to the Netherlands with free shipping on all orders, no minimum order value required.

4. Delivery Time

We deliver items within 3 to 12 business days after your order is processed and dispatched, depending on the product category. Delivery times can vary depending on your location and local courier services.

You will receive an order confirmation and tracking information via email once your items have been shipped.

Orders are delivered either door-to-door.

Here’s how it currently works:

Order cutoff time:

Orders placed before 11:59 PM (GMT+2) are processed and shipped on the next business day.

Order handling time: 

1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

Transit time:

3 to 12 business days (Monday to Friday).

Estimated delivery time:

Orders are delivered within 3–12 business days from our warehouses. Delivery times may vary depending on the product. Please note that during peak seasons and holidays, deliveries may take slightly longer.

5. Additional Information

Please ensure that the address provided during checkout is accurate and accessible during business hours to allow successful delivery.

If you are not available at the time of delivery, the courier may leave a notice regarding a second delivery attempt or instructions for pickup at a designated location.

6. Delivery Issues

If you encounter any problems with your delivery, such as delays or missing packages, please contact our customer support team right away. We will work with you to ensure your order is delivered safely and on time.

7. Tracking Your Order

All orders include a tracking number. You will receive your tracking details via email as soon as your purchase is confirmed, so you can easily follow your order every step of the way.

8. Contact Information

If you have any questions regarding shipping or need further assistance, please contact us at info@comfokidz.com

Customer Support Hours

Mon – Fri: 09:00 AM – 05:00 PM (EET)
Sat – Sun: Closed

We respond to all inquiries within 1-3 business days.

Company Information

We currently operate online only. No customer visits are accepted at this address.

9. Questions?

Check our FAQs or reach out to our customer support team - we’re happy to help!